Shipping Policy
Thank you for visiting and shopping at Koks&Tales.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
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Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Delivery delays can occasionally occur.
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Shipment in Belgium
Koks&Tales ships to addresses in Belgium.
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Shipment confirmation & Order tracking
You will receive a Confirmation email once you ordered. You won't receive a shipment confirmation or tracking number.
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Customs, Duties and Taxes
Koks&Tales.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages
Koks&Tales.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We currently do not ship outside Belgium.
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Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.
CONTACT
Koks&Tales BV, Schrijnwerkersstraat 9, 3500 Hasselt
contact@koksandtales.com | VAT: 0725 602 659
E-mails are answered from Tuesday to Friday until 4pm
OPENING HOURS
Wednesday & Thursday: 17:00 to 23:00
Friday & Saturday: 17:00 to 00:00
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Last orders are served at the bartenders discretion. Once they are served, we do not take new orders since cleaning has begun even if this means before midnight.
To be certain before planning your visit, please check our Instagram page for any changes in opening hours.
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CLOSED
We are (partially) closed on the following dates:
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Tuesday, December 24th open from 10am to 4pm (Christmas Eve)
Wednesday, December 25th (Christmas Day)
Thursday, December 26th (Boxing Day)
Tuesday, December 31st (New Year's Eve)
Wednesday, January 1st (New Year's Day)
Thursday, January 2nd
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