Thank you for visiting and shopping at Koks&Tales.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Delivery delays can occasionally occur.
Shipment in Belgium
Koks&Tales ships to addresses in Belgium.
Shipment confirmation & Order tracking
You will receive a Confirmation email once you ordered. You won't receive a shipment confirmation or tracking number.
Customs, Duties and Taxes
Koks&Tales.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Koks&Tales.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Belgium.
Our Refund Policy provides detailed information about options and procedures for returning your order.