Thank you for visiting and shopping at Koks&Tales.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

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Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

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Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Delivery delays can occasionally occur.

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Shipment in Belgium

Koks&Tales ships to addresses in Belgium.

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Shipment confirmation & Order tracking

You will receive a Confirmation email once you ordered. You won't receive a shipment confirmation or tracking number.

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Customs, Duties and Taxes

Koks&Tales.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

Koks&Tales.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

We currently do not ship outside Belgium.

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Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.